Install Guide - Miscellaneous
When installing products such as Super FX Volume 1 or Interplanetary, the install process is very straightforward - you just need to set up Pulse and download the files to get started!
Step 1 - Install Pulse Downloader
Install Pulse Downloader if you haven't already done so.
If you don't already have an account set up (you're given an option to do this at checkout), you will need to do so (keep in mind that your Pulse account is separate to your Impact Soundworks account).
Step 2 - Redeem the plugin in Pulse Downloader
In Pulse, use the serial key for your plugin to redeem your plugin.
If, during this process, you get an error, there are a few possible causes:
Your plugin has already been redeemed in Pulse. This might be because you are attempting to redeem the plugin to another account, or because something went wrong on our end; first double-check if you might have redeemed the plugin to a different Pulse account, and if you're unable to find it, let us know.
Pulse does not accept your install location. This often happens when you're attempting to install to what Pulse considers a "not safe" location or places it doesn't have access to through system permissions. If this happens, select a different location and try again.
- Something might be blocking Pulse from downloading. Check your firewall settings and make sure that it allows Pulse to download. If you're unable to do this, contact us and we will help you out.
Step 3 - Locate Files and Get to Work!
At this point, the installation processes for each of these libraries diverge. For .wav file libraries such as Super FX Volume 1 , you can simply go straight to the folder and drag/drop your new library wherever you intend to use it!
For preset libraries such as Interplanetary, Cyclops, etc, the installation processes will be specific to the synth each preset library is associated with. In that case, please refer to the manuals.
You can check the manuals by going to the ISW website and finding the "Download Manual" button on each product page!
Frequently Asked Questions
Q: Do I need to make a new account / re-register each time I switch computers?
A: No. In fact, once you create a login, that is the login you should use for any system you install your products onto. Pulse will keep track of all your registered products for you so that you can immediately download.
- WARNING: Product codes can only be redeemed in Pulse once, so if you lose your login credentials, creating a new account will not fix the problem. If you cannot find your login credentials, you can contact ISW support - if you provide an order #, we should be able to find your account.
Q: I'm trying to download from Pulse, but it's asking for more space than I thought it would!
A: Please note that Pulse requires you to have twice the library size available to install. The reason for this is to ensure there is extra space for SSDs / OS drives - for example, if a product takes 20GB to download and install but the user has only 21GB on their drive, it can cause issues if the drive gets too close to 100% capacity. Once the library is installed, the final folder size should be identical to the product information on our website.
Q: I downloaded the plugin but now I don't know where it is! What do I do?
A: Go to the Library tab and click on the product icon to view more info. Pulse keeps track of what version you're on, the location your folder is downloaded to, and even lets you open this location.
If you still run into issues, let us know and we can look into it further.
You can contact our support team here, or by clicking Get Help in the Orders page of your ISW account.