How to Install ISW Products Purchased from a Third Party Distributor
Table of Contents
Distributor Redemption Methods
The third party companies who sell our products all have various ways of handling software purchases. In this article, we'll cover the most common methods and what to do in each situation.
1. Activation Code Sent Directly
If you purchase from a third party and they give you a code that looks like one of these two codes:
XXXXX - XXXXX - XXXXX - XXXXX - XXXXX xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
Then you have received the product code and you do not need to worry about any additional steps.
To finish setup for these codes, simply follow the installation process as normal. Click here for Kontakt Player setup, and here for Kontakt Full setup.
2. Redemption Code
No further setup is needed to become eligible for deals on our site.
I Need Help! Who Do I Contact?
- Setup/Installation Issues
- Product Issues
- ISW Account Issues
- Coupon Redemption Issues
We CANNOT assist with the following:
- 3rd Party Account Issues
- Refunds for 3rd Party Purchases
- Missing emails/invoices from 3rd Party Distributor
Other Frequently Asked Questions
Q: Do you earn loyalty points on 3rd party purchases?
A: No. Points are only awarded to onsite purchases.
Q: Can I resell my license if I purchased it from a 3rd party?
A: It depends. For resale, you need to contact the distributor you purchased from.
Q: Even though my 3rd party purchase shows up in my ISW account, I'm not seeing the Deal I want!
A: We'd be more than happy to resolve this manually for you. Please contact our support team and we'll figure out why this might be occurring.