Product Setup FAQ
I didn't get a serial number, but the library is asking for one.
If you're using Peak Rider and are getting a request to authorize, enter the following info:
Password: Rest of the Serial #
Please Note: If you purchased a product on a third party that has now shut down (such as Time + Space), or if you purchased the product before we moved to Pulse Downloader, send us an email and we'll work to resolve this for you.
I got an error when trying to add the library: No Library Found.
Otherwise, if you get this error, make sure you’re selecting the folder that contains subfolders like “Instruments” and “Samples”. NOT a higher-level folder! If it still doesn’t work, it’s possible your download was corrupted – try re-downloading the files.
For more info, please see Native Instruments' guide on how to add libraries to Kontakt.
The library won't show up in the Kontakt Player library tab.
Make sure that you are running the latest version of Kontakt (Player or full version, depending on what the requirements are on the product page), and you should be able to find your instrument!
How do I use the WAV or MIDI loop files that came with the library?
The patch was generated by a newer version of the application?
Error - the patch is encrypted. What do I do?
The patch says DEMO, and it times out after 15 minutes.
- One possibility is that you’re using Kontakt Player with a library that requires the full version of Kontakt; this requirement would be clear on each product page. In this case, you need to get the full version of Kontakt to use the instrument.
- The other possibility is that you added a library to the Libraries tab, but didn’t activate it in Native Access. This will cause the demo message. (this can also occur if a library intended to be loaded through the Library menu is loaded in Files).
There are missing samples when I load the library.
1. An error occurred during extraction of the files. Make sure you are using either WinRAR (PC) or Keka (Mac) for extraction, and that you are only extracting Part1 for each library.
2. Your downloads did not complete fully. Verify the size of your downloaded RAR files with the listed size of the files on the download page. If the sizes do not match, download the incomplete files again. In general for any multi-part product, ALL parts except the final part should be the exact same size.