How to Use Pulse

Downloading and Installing Pulse

  • When you first check out for your order, check whether the "Create a Pulse Downloader" checkbox is selected. If it is, you will need to check your order email for your Pulse credentials

  1. Start by downloading the Pulse Downloader here
    1. NOTE: There are two options for Mac users. For M1, select the M1 Systems option (it will have an arm-64x in the installer name). All else, choose OSX or Higher.

  2. Open Pulse and Log in.
    1. For those who selected "Create a Pulse Downloader account for me," check your order email for credentials. If you did not select this option you need to create an account manually. 
  3. Once you are logged in, Pulse is ready to start downloading products!

Adding an ISW Product to Pulse

  • NOTE: If you purchased through a third party, make sure you have an activation code - some distributors provide a redemption code intended for use on our website, which will not work in Pulse.
  1. To get started, navigate to the Library tab of Pulse. This is the tab where you can both add new products as well as find information on your currently owned products. 
  2. Select "Add a Product" in the top right corner. 
  3. Pulse will ask for a code. Use the code provided in your order email - it will appear below the order total!
    1. NOTE: If you are unable to find the order email, you will also be able to find the product code in the Products tab of your account. 
  4.  Lastly, select a download location
    1. Make sure you install to a folder that you can find later, as you will need to know the location to use both Kontakt Player and Kontakt Full libraries. 
  5. Once the download is complete, you will have your product.

    Keep in mind that depending on whether you purchased a Kontakt Player or Kontakt Full library, you may still need to do a few more steps. Please check out the guides below for each product type:
    1. Kontakt Player installation:
    2. Kontakt Full installation:

Frequently Asked Questions

  • Q: Do I need to make a new account / re-register each time I switch computers?
    • A: No. In fact, once you create a login, that is the login you should use for any system you install your products onto. Pulse will keep track of all your registered products for you so that you can immediately download.
    • WARNING: Product codes can only be redeemed in Pulse once, so if you lose your login credentials, creating a new account will not fix the problem. If you cannot find your login credentials, you can contact ISW support - if you provide an order #, we should be able to find your account.
  • Q: I installed the library but now I don't know where it is! What do I do?
    • A: Go to the Library tab and click on the product icon to view more info. Pulse keeps track of what version you're on, the location your folder is downloaded to, and even lets you open this location.
  • Q: I'm getting a download error / files are missing / the product doesn't work correctly.
    • A: When we fix issues with downloads or bugs, we push them through via Pulse. You can access these updates via the product info screen shown below: here's one such example where we fixed an issue with the new Momentum re-release. 
    • If you still run into issues after updating the product, contact us and we can look into it further. You can contact our support team here:
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